PhantomCore

PhantomLink · AI unified communications platform

Every call, chat and campaign. One AI workspace.

Connect every channel. Automate every interaction.

PhantomLink brings WhatsApp, Instagram, Facebook, TikTok, Telegram, WeChat, email and SMS, calling, CRM, marketing and a team of autonomous AI agents into one connected workspace, helping your team engage customers, convert more leads, and grow faster.

Book a DemoExplore the platform

PhantomLink

WhatsApp into one inbox

Unified communications

Messaging, voice and AI on one line to your customer.

Chats, calls, campaigns and AI agents share one inbox and one customer timeline, so every team member picks up in context.

Call in progress02:14
AH

Ahmed Rashid

+971 50 ···· 3821 · Qualified lead

Notes added to CRM

  • Interested in Marina Heights 3BR
  • Prefers the 60/40 payment plan
  • Viewing: Thursday, 11 AM

PhantomLink is a unified communications and AI workspace from PhantomCore, a software company in Dubai. It brings WhatsApp, Instagram, Facebook, TikTok, Telegram, WeChat, email, SMS and calling into one connected platform, with a built-in CRM, marketing tools and a team of autonomous AI agents. Instead of switching between separate inboxes, phone systems and spreadsheets, your team sees every customer conversation and call in one timeline, and the AI agents answer routine questions, qualify leads and follow up automatically. It is designed for UAE and GCC businesses and agencies that handle high volumes of customer enquiries across several channels. The sections below cover the channels, the AI agents, the CRM and marketing features, and how rollout works. Book a demo and we will walk through it using your own channels. Both Arabic and English conversations are supported by the AI agents.

Why PhantomLink

Designed to help your team work faster and engage smarter

5 separate tools

PhantomLink

Faster repliesRespond faster with complete customer context in every conversation
Fewer manual follow-upsReduce repetitive manual follow-ups with intelligent automation
Sales and marketing alignedKeep sales and marketing aligned on the same customer timeline
More conversations, same qualityManage more conversations without losing quality or context
Consistent journeysBuild consistent customer journeys that run across every channel
Unified reportingUnderstand performance across every channel with unified reporting
Five tools become oneReplace five disconnected tools with one connected workspace

Platform

Ten products. One workspace.

Unified CRM

Keep contacts, opportunities, activities, conversations, and customer history organized in one place.

  • Centralized customer profiles
  • Lead and pipeline management
  • Tasks and activity tracking
  • Tags and segmentation
  • Custom fields
  • Contact importing

Omnichannel

One customer. Every channel. Complete context.

Bring every WhatsApp message, email, SMS, phone call, campaign interaction, and CRM activity into one continuous customer timeline.

  1. New lead captured

    Mon 10:14 AM

    Source: Click-to-WhatsApp Ad · Dubai Marina Campaign

  2. WhatsApp message received

    Mon 10:18 AM

    "Is the 2BR still available? Can I see it this week?"

  3. Sales representative assigned

    Mon 10:18 AM

    Khalid Alam, Luxury Residential Team

  4. Email sent: Payment plan brochure

    Mon 10:45 AM

    Opened at 11:02 AM · Link clicked at 11:05 AM

  5. Phone call completed

    Mon 2:30 PM

    8 min 34 sec · Recording available · Notes added to CRM

  6. Automation triggered: Follow-up sequence

    Tue 10:00 AM

    Day 1: Viewing confirmation · Day 3: Unit availability alert

  7. Deal stage updated to Proposal

    Tue 3:00 PM

    AED 1,850,000 · Marina Heights 3BR · Tower B Floor 22

WhatsApp Business

Turn WhatsApp into a scalable customer-engagement channel

Connect your WhatsApp Business Account and give your team the tools to manage conversations, send campaigns, use approved templates, and automate customer journeys through official WhatsApp Business messaging.

  • Official WhatsApp Business Platform
  • Meta Embedded Signup
  • Shared multi-agent inbox
  • Approved message templates
  • Bulk broadcast campaigns
  • Delivery and read statuses
  • CRM-linked conversations
  • Automated WhatsApp workflows

WhatsApp is a product of Meta Platforms, Inc. PhantomLink connects through the official WhatsApp Business Platform.

SM

Sara Al Mansoori

Online

New Lead

Hi, I saw your listing for the 2BR in Marina. Is it still available?

AI-assisted reply

Hello Sara! Yes, the 2BR in Dubai Marina is still available, 18th floor with full Marina view. Would you like to schedule a viewing this week?

Yes please! What is the asking price?

AI-assisted reply

The asking price is AED 2,100,000. We also have a flexible 60/40 payment plan option. I am sending you the full brochure now.

Reply or use a template...

Automation active

Sara enrolled in "Property Viewing Sequence" · Next: viewing reminder tomorrow 9 AM

Live Workflow

New lead captured
Check lead sourceIf / else
Send WhatsApp welcome message
Wait 1 day
Check for replyIf / else
Assign sales representative
Send follow-up email
Update pipeline stage

AI Agents

An AI agent team that keeps working after yours signs off

Specialised AI agents reply, qualify, book, follow up and update the CRM, handing work to each other agent to agent so whole customer journeys run autonomously. Add your own triggers, conditions and delays with the no-code builder.

  • Autonomous AI agent team
  • Agent-to-agent handoffs
  • No-code workflow builder
  • Behavior-based triggers
  • Cross-channel actions
  • Lead assignment rules
  • Personalized follow-ups
  • Human handoff when needed

AI Intelligence

Give every team member an intelligent advantage

PhantomLink helps teams understand customer activity, prioritize opportunities, and identify the next best action.

High Intent

“

Timing

“

Channel

“

Intent

“

Action Required

“

Timing Insight

“

AI insights are provided as guidance to support decision-making and do not guarantee specific outcomes.

Sales CRM

Move from first conversation to closed deal without losing context

Manage leads, activities, conversations, tasks, and opportunities from a CRM connected directly to every communication channel.

New Lead2

TechCo

AED 45K

New Lead

Sara M.

AED 28K

New Lead

Contacted1

Ahmed R.

AED 185K

Contacted

Qualified1

Omar H.

AED 290K

Qualified

Proposal1

Jen Wu

AED 420K

Proposal

Won1

Khalid A.

AED 750K

Won

Marketing

Launch campaigns across every important channel

Build audiences, personalize messages, schedule campaigns, and understand performance across WhatsApp, email, and SMS. All messaging is consent-based and respects opt-in preferences.

  • Audience segmentation
  • WhatsApp broadcasts
  • Email campaigns
  • SMS campaigns
  • Reusable templates
  • A/B testing support
  • Opt-in consent management
  • Campaign performance reporting

Ramadan Campaign: WhatsApp

4,820 recipients · Opted-in contacts only

Completed

Sent

4,820

Delivered

4,791

Read

4,243

Clicked

1,830

Replied

892

Converted

214

All messages sent to opted-in contacts · Unsubscribe handled automatically

For Agencies

Built for teams managing multiple brands and clients

Create sub-accounts, control user access, configure modules, and manage customer engagement across multiple workspaces.

Multiple Sub-accounts

One agency login, unlimited client workspaces, each isolated and configurable.

Role-Based Permissions

Control exactly what each team member or client can see and do.

Workflow Snapshots

Build proven automations once and deploy across client accounts instantly.

Central Visibility

Agency-level view showing status and activity across all accounts.

Configurable Modules

Enable or restrict features per account to match each client's needs.

Team Management

Manage agents, assign conversations, and track performance by account.

Account Templates

Standardise new client onboarding with pre-configured account templates.

White-label Options

Present the platform under your agency brand, available on eligible plans.

Solutions

Built for every customer-facing team

Select your industry to see how PhantomLink fits your specific workflow.

One platform. Every client.

Manage client accounts, campaigns, conversations, and reporting from one workspace. Spin up sub-accounts, replicate proven workflows with snapshots, and give each client team the right level of access.

Key capabilities

  • Sub-account management
  • Reusable workflow snapshots
  • Client-level reporting
  • Role-based access control
  • White-label options on eligible plans

Integrations

Connect the channels and tools your customers already use

WhatsApp Business

Official API

Available

Email

SMTP / IMAP

Available

SMS

Twilio / Local

Available

Telephony

SIP / DID

Available

Google Business

Reviews & Messages

Available

Meta Ads

Click-to-WhatsApp

Available

CRM Import

CSV / API

Available

Webhooks

Custom events

Available

Trust

Customer communication built on trust

Phantom Core Technologies LLC, Dubai, UAE

PhantomLink is a product of Phantom Core Technologies LLC, registered and operating in Dubai, United Arab Emirates.

Official WhatsApp Business Platform

PhantomLink connects through the official WhatsApp Business Platform. WhatsApp is a product of Meta Platforms, Inc.

Role-Based User Access

Configurable team permissions ensure each user can only access data and features appropriate to their role.

Consent-Aware Messaging

All outbound messaging workflows are designed to operate on opt-in contact lists with clear unsubscribe handling.

Your Data is Not Sold

Customer data is not sold or rented to third parties. You retain ownership of your contact and conversation data.

WhatsApp Message Privacy

WhatsApp message content is not used to train AI models. Meta's WhatsApp Privacy Policy governs message handling.

Configurable Account Controls

Sub-account isolation, permission management, and data controls are available on agency and enterprise accounts.

Clear Data Controls

Contact deletion, data export, and privacy controls are available within your PhantomLink workspace settings.

Privacy PolicyTerms of ServiceData ProcessingContact Support

Pricing

A plan that grows with your customer engagement

Choose the workspace, contact, automation, and team capacity that fits your business.

Starter

For small teams getting started with CRM and omnichannel automation.

  • CRM & contact management
  • Shared omnichannel inbox
  • WhatsApp Business API
  • Basic automation workflows
  • Email campaigns
  • Standard analytics
Get started
Most Popular

Growth

For growing teams that need advanced automation, AI tools, and full WhatsApp integration.

  • Everything in Starter
  • Advanced AI automation
  • AI insights & recommendations
  • Calling & telephony
  • Marketing campaigns
  • Sales pipeline management
  • Reputation management
  • Priority support
Get started

Scale

For agencies and larger organizations needing unlimited capacity and dedicated support.

  • Everything in Growth
  • Unlimited sub-accounts
  • White-label options
  • Custom integrations
  • Role & permission controls
  • Workflow snapshots
  • Dedicated account manager
  • Enterprise SLA
Get started

View full pricing details

Ready to connect every customer interaction?

Bring your conversations, CRM, campaigns, calls, and automated journeys into one AI-powered omnichannel platform.

Book a Demo

FAQ

PhantomLink, answered.

Still curious?

Ask us anything. A real person replies.

Ask

  • PhantomLink is an omnichannel CRM with a unified inbox for WhatsApp, email, SMS, Instagram, Facebook, TikTok, Telegram and phone calls, plus campaigns, a sales pipeline, AI agents and reporting in one workspace.

  • Yes. PhantomLink is built and supported by PhantomCore in Dubai for sales and support teams in the UAE and GCC, with English and Arabic support and pricing in AED.

  • A unified inbox puts every customer message from every channel in one place, linked to the customer’s record. Your team sees the whole history, whether the customer wrote on WhatsApp, Instagram or email, and nobody has to switch between apps.

  • Yes. Agency mode gives each client their own sub-account with separate inboxes, contacts and campaigns, and white-label options let agencies offer the platform under their own brand.