HealthcareWhatsApp API

Better Patient Experience.
Less Admin Burden.

Clinics, hospitals, and specialist centres across the UAE use WhatsApp to handle appointment bookings, send reminders, collect patient history, and keep communication flowing — without overloading reception staff.

9:41
PC

PhantomCore Bot

online

I need to book an appointment with a dermatologist11:30
Of course! Is this for a new consultation or a follow-up?11:30
New consultation11:31
Dr. Sarah Al Mansouri has availability on Wednesday at 2pm or Thursday at 10am. Which works for you?11:31
Wednesday 2pm11:32
Booked! You'll receive a reminder 24 hours before. Please bring your Emirates ID and insurance card.11:32
Type a message

61%

Fewer No-Shows

with automated appointment reminders

80%

Bookings Automated

without receptionist involvement

4 hrs

Daily Admin Saved

per clinic on average

9.2/10

Patient Satisfaction

response time rated by patients

What You Can Automate

Real workflows your team handles today — handled by WhatsApp AI tomorrow.

Appointment Booking

Let patients book, reschedule, and cancel appointments 24/7 via WhatsApp without calling.

Appointment Reminders

Automated 24-hour and 1-hour reminders via WhatsApp reduce no-shows dramatically.

Patient Pre-Screening

Collect symptoms, medical history, and insurance details before the patient arrives.

Post-Visit Follow-Up

Send personalised after-care instructions, medication reminders, and review requests automatically.

Report Delivery

Share lab results, prescriptions, and discharge summaries securely via WhatsApp.

Multi-Location Routing

Route patients to the correct branch, department, or specialist based on their need.

How It Works

From first message to closed deal, fully automated.

01

Patient Enquires

Patient messages the clinic's WhatsApp number about symptoms or available doctors.

02

Bot Books

AI checks availability, collects patient details, and confirms the appointment instantly.

03

Reminders Sent

Automated WhatsApp reminders go out 24 hours and 1 hour before the appointment.

04

Post-Visit Care

After-care instructions, prescriptions, and follow-up dates sent automatically.

Real Results

MC

Multi-Specialty Clinic, Abu Dhabi

5 departments, 18 doctors

"Our reception team was spending 3 hours a day just confirming and rescheduling appointments over the phone. With WhatsApp automation, patients self-manage bookings, no-shows dropped by 61%, and our staff focus on in-clinic care."
61% reduction in no-shows

61%

Fewer No-Shows

automated reminders replacing phone calls

3 hrs

Daily Admin Saved

per receptionist on appointment management

4.8★

Google Rating Increase

from 4.1 after automated review requests

Built for Healthcare

Everything your team needs, connected to WhatsApp.

HIPAA-aware workflows

Designed with patient data sensitivity in mind at every step.

Multi-doctor scheduling

Manage availability across all doctors and departments from one system.

Insurance verification flow

Collect insurance card details and pre-approval before the appointment.

Arabic language support

Communicate with patients in Arabic or English based on their preference.

Review collection

Automated Google review requests sent to satisfied patients post-visit.

Emergency escalation

Urgent cases are automatically escalated to a human agent within seconds.

Give Your Patients a Better
Experience from the First Message

Talk to our team and see exactly how WhatsApp automation works for your business.